Frequently Asked Questions
Everything you need to know about our thermal recovery equipment and shipping.
What is the typical shipping time for drone equipment?
Orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days, though expedited options are available for urgent recovery needs during the season.
Do you offer technical support for drone setup?
Yes, every purchase includes access to our technical support team and setup guides specifically tailored for thermal deer recovery operations.
What is your return policy on thermal cameras and drones?
We offer a 30-day return policy for unopened and unused equipment. Due to the high-precision nature of thermal sensors, items that have been flown or activated may be subject to a restocking fee.
Are your drones compliant with current FAA regulations?
All drones sold through our store are Remote ID compliant or compatible. We recommend all operators follow FAA Part 107 regulations for commercial recovery services.
Do you ship internationally?
Currently, we ship primarily within the United States and Canada. Please contact our support team for specialized quotes on international shipping for thermal imaging hardware.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer financing options through Shop Pay to help you get your recovery business off the ground.